BECOMING AN AUTHOR

By Willis Amach “Writing is an extreme privilege, but it’s also a gift. It’s a gift to yourself and it’s a gift of giving a story someone” –Amy Tan Going by the number of queries I get from pals desirous to become authors but do not know how to go about it, I can tell that there are indeed many potential authors who only need a helping hand to realize their noble desire. Statistics show that 98% of potential authors who contact big publishing companies with book proposals get rejection letters. This statistic alone can turn away many would-be authors ...

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KEEP CLEAR LINES OF SIGHT

By Willis Amach A Story is told of a management consultant who visited a quarry to evaluate worker productivity in some part of Africa. He interviewed one surly stone mason and asked him what he was doing. The stone mason answered: “Can’t you see I am breaking stones?” The consultant then interviewed a cheerful stone mason who was working much faster. Answering the same question, the man replied: “I am building a cathedral.” The consultant noted these even though these two people were working on the same ...

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SHARPEN THE SAW

By Willis Amach “Give me six hours to chop down a tree, and I will spend the first four hours sharpening the axe.”—Abraham Lincoln Along time ago before the discovery of the power saw, a certain woodcraft company contracted two men, Jason and Johnson to cut for them timber in a forest. The contract stipulated that the wood cutters would be paid according to the number of trees they felled and chopped off the branches, so that only the main trunks remained. The two men set out to work in the morning determined to outdo each other, with their main tools of ...

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CULTURE OF EXCELLENCE IN BUSINESS

Leading successful organizations in these present times has come with its fair share of challenges; with so many competing interests both within and without the organization, the number one concern of every business leader is how to successfully navigate and thrive through these murky waters of the business environment and remain profitable for the long term. On the one hand, the leaders have a work force that they want to be committed to the pursuit of the organization’s mission and vision, they also have the customers they want to serve and keep happy and loyal to the brand; there are also shareholders who expect maximum returns on their investments every financial year. On the other hand, governments expect payment of taxes and fair business practices by the corporations; the competitors are also looking for advantage in every possible area and shall gleefully capitalize on any wrong move by the company in question, and the general public expect the companies to be socially responsible by serving a nobler and worthy purpose beyond merely making huge profits for the business owners.

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HOW TO BUILD A CORPORATE CULTURE OF EXCELLENCE

By Willis Amach ‘Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution and the vision to see obstacles as opportunities’—anonymous It has been presumed that leaders never aim for mediocrity.  The expected norm is that every business leader is naturally inclined to the desire to utilize the full potential of his resources, chase hyper-growth, build an effective organisation and create lasting positive change. In order to achieve this, the business needs to have a winning war chest compri...

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BUSINESS BEYOND PROFIT: BUILDING A CULTURE OF EXCELLENCE AND SUPERIOR CUSTOMER EXPERIENCE

By Willis Amach We are living in unprecedented times indeed. So much is happening so fast in the world today. The business world has witnessed so much turmoil largely due to rapid technological advancements that have ushered in a borderless world. Traditional business models have been effectively rendered redundant by new inventions and innovations. Many givens of yesteryears are no longer guaranteed. Every business must literally fight for its space in the market today. The risk of going out of business or a forceful take over by rivals is now much more pronounced than ...

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CULTURE OF EXCELLENCE

CULTURE OF EXCELLENCE By Willis Amach “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better”—Jeff Bezos Whenever you walk into the premises of any given organization or interact with their customer facing staff for business transaction, you get or form a mental impression of their efficiency or lack of it thereof, their friendliness or indifference, their professionalism or lack of it thereof, their superior or mediocre customer experi...

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THE FOUR IMPERATIVES OF GREAT LEADERSHIP

Welcome to my first blog. We shall be posting on regular basis thought provoking articles on leadership, staff training and development, growth and change management, capacity building among others. In this fist blog, we shall explore the Four imperatives of great leadership that are vital for any organization that aspires to move from being good to being great, from being average to being superior, from obscurity to a market leader in her industry. Clarify Purpose According to management and personal Development guru, Stephen Covey (now deceased), this is the ...

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HOW TO BUILD TRUST IN AN ORGANIZATION

   HOW TO BUILD TRUST IN AN ORGANIZATION ‘They will not care how much you until they know how much you care’-John Maxwell Welcome to my second blog, as promised the focus of this blog is about building and inspiring trust which is a core imperative of great leadership. Trust is one game changer and the ever present variable in any great company, functioning government, cohesive family, great team and a progressive society. Every company with an enduring legacy spanning decades or more are primarily built on the cornerstone of trust, trust by the employees, ...

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GREAT CUSTOMER SERVICE

GREAT CUSTOMER SERVICE Great customer service is born out of a mindset, a mindset to be different, a decision to go the extra mile and put a smile on a customer’s face. A mindset of seeing every customer as an opportunity to further your business growth by getting a new ambassador. A mindset of building business relationships instead of closing transactions. Great customer service is rewarding to both the giver and the receiver (the customer), the former gets to close current and future deals due to repeat business, not forgetting new business lines to be opened ...

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