By Willis Amach
‘Excellence is never an accident; it is the result of high intention, sincere effort, intelligent direction, skillful execution and the vision to see obstacles as opportunities’—anonymous
It has been presumed that leaders never aim for mediocrity. The expected norm is that every business leader is naturally inclined to the desire to utilize the full potential of his resources, chase hyper-growth, build an effective organisation and create lasting positive change. In order to achieve this, the business needs to have a winning war chest compri...
By Willis Amach
We are living in unprecedented times indeed. So much is happening so fast in the world today. The business world has witnessed so much turmoil largely due to rapid technological advancements that have ushered in a borderless world. Traditional business models have been effectively rendered redundant by new inventions and innovations. Many givens of yesteryears are no longer guaranteed. Every business must literally fight for its space in the market today. The risk of going out of business or a forceful take over by rivals is now much more pronounced than ...
CULTURE OF EXCELLENCE
By Willis Amach
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better”—Jeff Bezos
Whenever you walk into the premises of any given organization or interact with their customer facing staff for business transaction, you get or form a mental impression of their efficiency or lack of it thereof, their friendliness or indifference, their professionalism or lack of it thereof, their superior or mediocre customer experi...
Welcome to my first blog. We shall be posting on regular basis thought provoking articles on leadership, staff training and development, growth and change management, capacity building among others. In this fist blog, we shall explore the Four imperatives of great leadership that are vital for any organization that aspires to move from being good to being great, from being average to being superior, from obscurity to a market leader in her industry.
According to management and personal Development guru, Stephen Covey (now deceased), this is the ...
HOW TO BUILD TRUST IN AN ORGANIZATION
‘They will not care how much you until they know how much you care’-John Maxwell
Welcome to my second blog, as promised the focus of this blog is about building and inspiring trust which is a core imperative of great leadership.
Trust is one game changer and the ever present variable in any great company, functioning government, cohesive family, great team and a progressive society. Every company with an enduring legacy spanning decades or more are primarily built on the cornerstone of trust, trust by the employees, ...
GREAT CUSTOMER SERVICE
Great customer service is born out of a mindset, a mindset to be different, a decision to go the extra mile and put a smile on a customer’s face. A mindset of seeing every customer as an opportunity to further your business growth by getting a new ambassador. A mindset of building business relationships instead of closing transactions.
Great customer service is rewarding to both the giver and the receiver (the customer), the former gets to close current and future deals due to repeat business, not forgetting new business lines to be opened ...
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